Temporary delays in the processing of daily allowance applications

The processing of daily allowance applications is currently experiencing delays due to the high volume of submissions, which may result in longer processing times for receiving your daily allowance.

If you have not yet received your daily allowance, we kindly ask for your patience. We are processing applications and working hard to clear the queues.

Follow the application status on the website

To stay informed about the status of your application, we recommend checking the payment status section on the front page of our website. We are updating the front page with up-to-date information daily.

We hope that our customer service won’t be overwhelmed by contacts regarding the processing situation. We are currently focusing our resources on processing applications in order to get the daily allowance paid out as quickly as possible.

Exceptions to customer service opening hours

As we are prioritizing the processing of applications, we’ve temporarily adjusted the opening hours of our customer service. During February, our phone service and eService chat will be available Monday to Friday from 10 am to 1 pm.