Accessibility statement

This accessibility statement is for the website and it was released on 22 September 2020. This accessibility statement is supplemented by the accessibility statement for eService.

The state of accessibility has been assessed by an external specialist.

State of accessibility

The state of the website’s accessibility has been audited. The report and insights from the audit will be updated in this statement as soon as the report is completed on 28 September 2020.

Did you notice any defects in our website? Please help us to improve the accessibility by sending us feedback.

Via online form

Give us feedback via the contact form on our website or if you are already a member, via eService.

Via e-mail

You can send feedback by e-mail to

In other way

We also support the users who are unable to access digital services. Our customer service answers your calls at +358 9 4763 7600 within the service times.

Supervisory authority

If you noticed any defects in our website, send your feedback to us in the KOKO fund. We will respond to feedback within two weeks. If you are not satisfied with our response or you do not receive a response within two weeks, please contact the Regional State Administrative Agency of Southern Finland. Its website offers information about how you can file a complaint and how it will be processed.

Contact details of the supervisory authority

Regional State Administrative Agency of Southern Finland
Supervisory unit for accessibility (in Finnish)
Telephone, switchboard: +358 295 016 000