Contact information

We kindly ask you to contact us using only one service channel. This way we can get to deal with your matter faster without unnecessary delays.

You can see the current handling time on the front page.

Electronic contact:

For members of the fund: eService

In our eService you can, among other things, update your contact details and send and receive messages.

For non-members: Contact form

Employers: Contact form for employers

eService chat:

Our chat customer service is open Mon-Fri 10–12.

In the chat service, you can most conveniently take care of quick matters related to your application or membership. If your matter requires more extensive clarification, it is recommended to use the e-service messaging instead.

Telephone service:

+358 9 4763 7600

Customer service is open Mon–Thu 10–15, Fri 10–13.

If you cannot get through to our telephone service, please use our callback service. We contact everyone who has left a callback request the same day and make three attempts to reach the caller.

We record incoming customer service calls to ensure the quality of service. Also, outgoing calls from the fund to the customer via number 09 4763 7610 are recorded.

Call charges: When you call our customer service number from a mobile phone, the call is charged according to your mobile call rate. If you call from a landline, the local network rate applies. For calls made from abroad, the price is determined by the local telephone operator. Operators also charge for any time spent waiting in the queue.

Virtual customer service appointment:

You can book an appointment with our virtual customer service. The appointment will be carried out using Teams. Make the appointment in our booking calendar and read the instructions for the remote appointment.

Other contact information:

Postal address: The KOKO fund, Ratavartijankatu 2, 00520 Helsinki, Finland

Street address: Ratavartijankatu 2, 4th floor. There is no personal customer service at the office.

Fax: 09 4763 7690