Instructions for the remote appointment

You can book a customer service appointment, which will be conducted via a remote connection using Teams.

  1. Please make a booking in our booking calendar.
  2. Before the meeting, you will receive a text message saying that you have a message in KOKO’s eService. The message in eService includes a link to the meeting.
  3. Join the meeting at the time booked for you from the link in the message.

If you do not have a Teams account, you will get instructions on how to sign into the meeting. If you are not a member of KOKO yet, you will receive the abovementioned message by email.

Please note the following regarding the appointment:

• For security reasons, the customer service representative cannot share material through screen sharing.
• You can use video connection if you want to.
• The chat function of Teams will not be used in the meeting.
• No video recording will be made of the meeting.
• Please keep the link to yourself and do not share it with anyone else.
• You are responsible for the security of your device and arranging the remote connection.

If you cannot attend the meeting, please cancel your appointment by calling the KOKO’s customer service: 09 4763 7700