Why have I not been paid a daily allowance as of the first day of unemployment?

Payment of earnings-related daily allowance is preceded by a waiting period. The waiting period is a period corresponding to 5 full working days during which you would normally be paid daily allowance. Please note: The waiting period will be 7 days for all waiting periods starting on or after 1 January 2024.

Payment of daily unemployment allowance is also prevented by a suspension period, term of periodisation or any of the general restrictions on the entitlement to daily allowance. If you have applied to KOKO for a daily allowance and you have not been given a clear reason as to why you have not been paid the daily allowance, please contact us.