We kindly ask you to contact us using only one service channel. This way we can get to deal with your matter faster without unnecessary delays.
You can see the current handling time on the front page.
Electronic contact:
For members of the fund: eService
In our eService you can, among other things, update your contact details and send and receive messages.
For non-members: Contact form
Employers: Contact form for employers
eService chat:
Our chat customer service is open Mon–Fri 10–12.
Fri 22.11. chat closed
Telephone service:
Customer service is open Mon–Thu 10–15, Fri 10–13
Exceptions in the hours of service: Fri 22.11. closed.
If you cannot get through to our telephone service, please use our callback service. We contact everyone who has left a callback request the same day and make three attempts to reach the caller.
We record incoming customer service calls to ensure the quality of service. Also, outgoing calls from the fund to the customer via number 09 4763 7610 are recorded.
Virtual customer service appointment:
You can book an appointment with our virtual customer service. The appointment will be carried out using Teams. Make the appointment in our booking calendar and read the instructions for the remote appointment.
Other contact information:
Postal address: The KOKO fund, Ratavartijankatu 2, 00520 Helsinki, Finland
Street address: Ratavartijankatu 2, 4th floor. There is no personal customer service at the office.
Fax: 09 4763 7690
