Why is the system asking for an attachment that has already been submitted?
The system will automatically ask for attachments that are potentially needed for handling your application. These requests can be unnecessary if attachments have already been sent beforehand. If you know that you have already sent the attachment to the unemployment fund,
How do I send the attachments electronically?
After submitting the application, the system will automatically ask for attachments that are possibly needed for handling the application. You can add attachments to your application at this state of the application.
You can also send additional documents afterwords from the ”Attachments” tab of eService.
Do I need to submit a pay certificate or my salary information to the fund?
We will retrieve your salary information from the Incomes Register. The information in the Incomes Register is not always sufficient, however. In such cases, we will ask you for more details or a pay certificate issued by your employer in order to process your application.
Do I need to submit my tax card to KOKO?
Earnings-related allowance is taxable income. We can use either your salary tax card or a revised tax card for a benefit, obtained separately by you.
Usually, the unemployment fund receives the information regarding your tax card directly from the tax authorities.
My fixed-term employment relationship expired. Do I need to submit a notice of termination to you?
Fixed-term employment relationships, by definition, expire on a date that is already known at the start of employment. Therefore no separate notice of termination is given, and you do not have to submit such a notice to KOKO.
Why do you need my employment contract, why is an employment certificate not enough?
The KOKO unemployment fund needs to see your employment contract to verify the terms and conditions of your employment. The original intended duration of employment, the working hours and the notice period observed are among the things that we check in the employment contract.
Do I need to send the original documents as attachments to you with the daily allowance application?
Attachments do not have to be originals; copies are fine.
What information should I append to my earnings-related daily allowance application?
See under Earnings-related allowance application attachments to see what you need to send us so that your application will be processed. When you submit your application through eService, you will be given a list of the attachments required,